Okay, ASUS, what gives?
And, while we are at it, Newegg, you need to weigh in, too. This is not the service we have come to expect.
No need to reblog any more!
ASUS is sending me a brand new computer and the Geek Squad at Best Buy told me that my external backup drive is fine, it just needs to be plugged into a Windows 7 computer to work. It won't work on my old Dell computer.
Thank you all so much for your help. I got two calls from ASUS and two e-mails today from them. YOU DID IT! If if wasn't for your reblogging and Tweeting, I don't think I would have heard back and certainly would not be getting a new computer from them.
ACTIVERAIN IS AMAZING!!!
For those of you considering buying an ASUS Zenbook, I want to share my experience to save you the pain I've been through. I paid $1,550 for the ASUS Zenbook UX31E (their top of the line model) on 11/21/11 from New Egg.com. On 11/28/11 I received the computer and began using it. It worked fine for the first four weeks and then began having problems starting up. On 1/14/12 it didn't start at all and on 1/17/12 I sent it in to be serviced as instructed by ASUS (it was now just beyond NewEgg's 30 day guarantee). They received the computer on 1/20/12.
I have had no phone calls or e-mails from ASUS at all. I have to call their Customer Service hotline, which consists of people in Malaysia or some other foreign land peering at a computer screen reading back to me the exact same information I obtain from the ASUS Service website. It is now almost two weeks and there is no indication on when my computer will be returned. The ASUS Service site states, "Waiting [WB-1] Wait for Material/Spare Parts".
Well, I've had it! I'm starting a social media campaign to put pressure on ASUS to either fix my machine or send me a new one! My client files are on that computer and it is very difficult to work without my files. Please reblog this post and Tweet it with the hashtags #ASUS #GailRobinson. Let's see if social media can work to get this arrogant giant's attention.
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